Privacy Policy
Last updated: April 2026
1. Information We Collect​
We may collect information that you provide directly to us when you contact us or make a booking enquiry.
This may include:
- Your name
- Mobile number
- Email address
- Travel date
- Number of travellers
- Preferred activities or tour package
- Pickup or travel details
- Group details
- Messages or special requests
- Information required to complete your booking
For corporate, school, college or large group bookings, we may also collect information needed to plan and manage the trip.
We only ask for information that is reasonably required to respond to your enquiry or provide the requested service.
2. Information Collected Automatically
When you visit our website, some basic technical information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on the website
- Referring website or search engine
- General website usage information
This information helps us understand how visitors use our website and how we can improve the website experience.
3. How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Provide information about our services
- Process tour and activity bookings
- Arrange rafting, camping and adventure activities
- Plan Rishikesh tour packages
- Manage corporate and school group trips
- Contact you regarding your booking
- Provide customer support
- Send booking confirmations and trip information
- Improve our website and services
- Prevent misuse or fraudulent activity
- Meet applicable legal or regulatory requirements
We do not use your personal information for purposes unrelated to the services you requested unless we have an appropriate reason or permission to do so.
4. Booking and Travel Information
When you book an activity or tour with Rishikesh Adventure, certain information may need to be shared with the people or businesses involved in providing that service.
For example, information may be shared with:
- Rafting operators
- Camping properties
- Hotels
- Adventure activity operators
- Transport providers
- Local guides
- Tour coordinators
- Other service providers involved in your trip
We share only the information reasonably required to arrange or deliver the service you have requested.
5. WhatsApp and Phone Enquiries
You may contact Rishikesh Adventure through WhatsApp or by phone.
When you contact us through WhatsApp, your phone number, profile information made available through WhatsApp, and the messages you send may be processed through WhatsApp’s services.
WhatsApp has its own privacy practices and policies. We recommend reviewing them if you want to understand how WhatsApp handles your information.
We may use the details you provide through WhatsApp to answer your enquiry, prepare a quotation, confirm a booking or provide travel support.
6. Contact Forms
Our website may include enquiry or contact forms.
When you submit a form, we may collect information such as your:
- Name
- Phone number
- Email address
- Travel date
- Group size
- Preferred activity
- Message
We use this information mainly to respond to your enquiry and help you plan your Rishikesh trip.
Please avoid submitting sensitive personal information unless it is specifically required for your booking.
7. Payment
If online or digital payment options are available, your payment may be processed through a third-party payment provider, bank, UPI service or payment gateway.
Rishikesh Adventure may receive information such as:
- Payment status
- Transaction reference
- Amount paid
- Booking reference
We do not normally need to store your full debit card, credit card, UPI PIN or online banking password.
You should never share your OTP, UPI PIN or banking password with our team.
8. Cookies
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites work properly and understand visitor behaviour.
Cookies may be used for:
- Website functionality
- Remembering basic preferences
- Website analytics
- Measuring website traffic
- Understanding how visitors use our pages
- Improving website performance
You can control or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.
9. Analytics and Third-Party Tools
We may use third-party tools to understand website traffic and improve our services.
These services may collect technical information such as your browser, device, approximate location, pages viewed and website interactions.
Depending on the tools used on our website, these may include analytics, advertising, maps, social media or communication services.
Each third-party service may have its own privacy policy.
10. How We Share Your Information
We do not sell your personal information to third parties.
We may share information only when reasonably necessary, including with:
- Travel and activity service providers
- Accommodation providers
- Transport operators
- Guides and trip coordinators
- Technology and website service providers
- Payment service providers
- Professional advisers where required
- Government or legal authorities where required by applicable law
We aim to limit the information shared to what is necessary for the relevant purpose.
11. Data Security
We take reasonable steps to protect the personal information provided to us.
We use appropriate administrative and technical measures to reduce the risk of:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Unauthorised disclosure
However, no website, internet connection or electronic storage system can be guaranteed to be completely secure.
For this reason, you should also take care when sharing information online.
12. How Long We Keep Your Information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.
For example, booking details may be kept for:
- Managing your trip
- Providing customer support
- Maintaining booking or accounting records
- Resolving disputes
- Meeting applicable legal requirements
When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable requirements.
13. Your Privacy Choices and Rights
You may contact us if you want to:
- Know what personal information you have provided to us
- Correct inaccurate information
- Update your information
- Request deletion of information where applicable
- Withdraw consent for certain uses of your information
- Raise a privacy-related complaint or question
India’s DPDP framework provides rights relating to access to information about personal data, correction and erasure, and grievance redressal, subject to the Act and applicable rules. India Code
To make a request, contact us using the details provided at the bottom of this page.
We may need to verify your identity before completing certain requests.
14. Marketing Messages
If you choose to receive offers, package updates or promotional messages from us, we may contact you through email, phone or WhatsApp.
You can ask us to stop sending promotional messages at any time.
Messages that are necessary for an active booking, such as booking confirmations, payment information or trip updates, may still be sent where required to provide the service.
15. Children's Privacy
Our website and general booking services are intended to be used by adults who can make travel arrangements.
School trips and activities involving children may be arranged through parents, guardians, schools, teachers or authorised group representatives.
Where information relating to children is required for a trip or activity, it should be provided by or with the involvement of an appropriate parent, guardian or authorised representative and handled in accordance with applicable requirements.
16. Adventure Activity Information
Some adventure activities may require additional details for safety or operational reasons.
Depending on the activity, the operator may request information relevant to participation requirements.
Any such information should only be collected where reasonably necessary for the activity and handled appropriately.
Always provide correct information when an activity operator asks questions related to participation or safety requirements.
17. Third-Party Websites
Our website may contain links to other websites, social media pages, payment services, maps or third-party platforms.
Rishikesh Adventure is not responsible for the privacy practices of websites or services that we do not control.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Changes may be made because of:
- Changes to our services
- Website updates
- New technologies
- Changes in business practices
- Changes in applicable laws or regulations
The latest version will be published on this page with an updated Last Updated date.
We recommend checking this page occasionally for changes.
19. Contact Us
We may update this Privacy Policy from time to time.
Changes may be made because of:
- Changes to our services
- Website updates
- New technologies
- Changes in business practices
- Changes in applicable laws or regulations
The latest version will be published on this page with an updated Last Updated date.
We recommend checking this page occasionally for changes.